悅榕·棲居酒店（西安回民街鐘樓地鐵站店）-住客評論

Guest（與好友旅游） 2025-09-01
酒店位置非常好，距離鐘樓很近，晚上去鐘樓逛，堵車的時候坐個小三輪八分鐘就回來了到省歷博也就十幾分鐘，天氣熱我們沒坐地鐵，但是打車也是很方便。房間很不錯，設施齊全李李特別熱情推薦的吃麪和吃陜西菜的店鋪都不錯
酒店回復：
【??近鐘樓??自助洗衣??管家服務】尊敬的賓客，非常感謝您對西安悅榕棲居酒店的認可和大力推薦！看到您從入住到離店都有愉快的體驗，我們由衷地感到開心。前臺小李的服務能讓您覺得暖心，是我們最欣慰的事，這也是酒店一直以來倡導的服務理念 —— 用真誠和細節打動每一位客人。我們會把您的表揚轉達給她，激勵她和團隊繼續保持這份熱忱。您的肯定是我們前進的最大動力，我們已經開始期待您的再次光臨，屆時定會為您提供同樣優質的服務，讓您再次感受家一般的溫暖！祝您生活愉快！
Guest（Family） 2025-07-01
房間不錯，前臺的小李和小高不錯，服務態度好，也很貼心，還貼心準備酒店周圍吃飯和游玩地方！晚上不舒服還有機器人幫忙送藥！
酒店回復：
尊敬的客人，非常感謝您抽出時間分享這么溫暖的入住體驗！看到您對房間的認可，我們由衷開心，能幫客人提前想到周邊吃飯、游玩的好去處，讓旅途少點奔波，就是最有意義的事，您的肯定會是他們工作中超棒的鼓勵！再次感謝您的好評，我們已經把這份肯定轉達給小李和小高啦～期待很快能再次在酒店見到您，為您提供更貼心的服務！??
Guest（Traveling with friends） 2025-06-01
酒店非常不錯，免費給我們升級了房間。服務人員也特別熱情，還給我們推薦了周圍的好吃的好玩的。
酒店回復：
這波酒店體驗也太戳心了吧！免費升級房間簡直是“驚喜彩蛋”，服務人員還主動推薦周邊美食和玩處，完全是把“貼心”刻進了服務里～這種從住宿到游玩都替客人考慮周全的酒店，很難不被圈粉呀！下次去同一個地方，必須再沖這家，説不定還能解鎖更多隱藏福利呢??
Guest（Family） 2025-05-01
前臺服務很不錯，酒店位置很方便，四通八達，訂的家庭房，很適合一家人入住，房間設施很溫馨舒適，衞生乾凈，早餐很多種類，滿意
酒店回復：
看到您的好評眼睛都亮啦?！被您夸得超有幸福感～從位置、房間到早餐，能合您心意真的太開心！每一句認可都是我們前進的小火箭??！以后不管是家庭出行還是其他安排，盡管來找我們，專屬溫暖永遠在線，等您隨時回家呀～
Guest（Traveling with friends） 2025-05-01
Excellent experience. Clean and spacious rooms. Friendly and helpful staff at front desk.
酒店回復：
Hello, dear customer! Thank you for your recognition and love! The room is clean, complete, and thoughtful. It is our happiest thing to meet your needs. We are very honored to know that you can stay in the room to watch TV shows and enjoy leisure time! Your satisfaction is our motivation to move forward. We look forward to using full-score service next time to bring you a warm and comfortable stay experience!
Guest（Couple） 2025-04-01
Stayed in this hotel for a week in a loft room. So let me start with the pros: 1) although the staff does not speak English, they do their best to help. This is a great advantage. 2) The rooms are spacious and affordable. The hotel is relatively quiet 3) fairly close to the subway and the city center 5-7 minutes on foot. 4) The breakfasts are tasty and hearty. Chinese food, but not spicy. Now about the main disadvantage, which blurs the impressions: the condition of the room is rather tired, the repair is made in some places carelessly, you can see that the current correction of rooms is not performed. Rent rooms in such a state is probably not very right, especially the best rooms. I will not point out specific disadvantages as well as post photos of shortcomings, so as not to spoil the reputation of the hotel. I hope the administration knows about it and will fix everything. In general, the impressions from the stay are positive.
酒店回復：
Dear guest：Thank you for your feedback! We’re glad you liked our staff’s service, room size, location, and breakfast. We sincerely apologize for the room condition issues. We’ve already started fixing them and hope to have you back to see the improvements.
Guest（Couple） 2025-02-01
Best hotel in China so far, huge room with breakfast
酒店回復：
【? Thoughtful Concierge Service ?】Dear valued customer, Xiao Yue has read your review! We are very happy. The hotel advocates heartfelt service and we are earnestly looking for opportunities to provide you with services, offering you a more satisfactory and comfortable resting environment! Your satisfaction is our pursuit! We look forward to your next visit.
Guest（Couple） 2024-05-01
Location: good as it's walking distance to attractions and metro station Staff: they are wonderful and attentive, especially the front desk staff. We were upgraded to a loft room. Unfortunately, on our 3rd night, there was leaking from the ceiling in the room. They rectified the issue immediately and changed another room for us. There was no fridge in the room, we informed them and they arranged a fridge on the next day when it's available. Room: standard double and was upgraded to loft. Cleanliness is acceptable, just need to improve in certain details. Breakfast: acceptable, not much variety as everyday almost the same type of food. Environment: it's stated as Non-smoking but we could smell smoke everywhere within the hotel (e.g. corridor and stairways). Thank you for the hospitality the staff had provided, esp the lady manager (didn't get her name).
酒店回復：
Dear guest, thank you for your kind words about the front desk staff. Your feedback about our restaurant has been communicated to the chef, and we will add a variety of food in the future breakfast offerings. Let every dining guest get a better enjoyment. The hotel is a smoke-free hotel, and we will also do a good job of promoting smoke-free hotel for guests staying in the hotel. Thank you for your feedback, and Looking forward to seeing you next time.
Guest（Couple） 2024-05-01
the receptionist lady (i forgot ask her name) who spoke english fluently is very nice. she upgraded my room. location is 15 mins from metro station. the aircon was not strong enough. i asked the technician to set at 16 c but the room temp is always 28-30 c even after 2 days nonstop ac
酒店回復：
Dear guest： Thank you for your compliment.and thank you for your feedback. I'm really sorry. We have informed the engineering of the air conditioning problem you feedback. Personnel to the hotel air conditioning panel maintenance, air conditioning is now. The facility is up and running. I wish you happy every day.Looking forward to seeing you next time.
會員4722（其他） 2016-03-23
服務的阿姨非常貼切真心感謝

悅榕·棲居酒店（西安回民街鐘樓地鐵站店）

客戶評價 由實住客人提供的真實點評

Guest（與好友旅游） 2025-09-01

Guest（Family） 2025-07-01

Guest（Traveling with friends） 2025-06-01

Guest（Family） 2025-05-01

Guest（Traveling with friends） 2025-05-01

Guest（Couple） 2025-04-01

Guest（Couple） 2025-02-01

Guest（Couple） 2024-05-01

Guest（Couple） 2024-05-01

會員4722（其他） 2016-03-23

客戶評價由實住客人提供的真實點評